Help Is Coming

Effective 27 October 2026

Math Detective Privacy Policy

Publisher: HELPISCOMING LLC
Contact: privacy@helpiscoming.app
Applies to: the Math Detective iPhone and iPad app

1. What Math Detective is

Math Detective is an iPhone and iPad math-reasoning puzzle game for families. An adult sets it up and plays alongside a learner. Puzzles come as short case files of three to five clues, across three modes: Number Detective, Balance Master and Logic Adventures.

2. We do not collect your data

HELPISCOMING LLC does not collect any personal data through Math Detective. Nothing you enter or do in Math Detective is sent to us. Math Detective has no account and no sign-in, and we run no server for it.

3. What is stored on your device

Math Detective stores the following only on your device, in the app’s own storage. The app does not sync with iCloud.

  • Learner profiles: an avatar, a starting level, the dates a profile was created and last played, and game progress such as experience points and cases closed.
  • Solved puzzles: which puzzle, in which mode, and the date it was first solved.
  • Attempt records: the number of attempts, the hints used, whether the step-by-step demonstration was used, and the date.
  • The difficulty level for each mode and the changes the game made to it.
  • Achievements earned and the dates they were earned.
  • Daily puzzle completions.
  • Play sessions: when a session started and how many seconds the app was open.
  • Settings: haptics, read aloud, reduce animations, stronger outlines, and whether the introduction is finished.
  • A saved Premium status: the subscription’s product identifier, its expiry date, and whether it was revoked.

Math Detective does not store a name, age, birthday, photo, email address or any free text.

4. Backups

Like other app data, Math Detective’s storage can be included in your device’s iCloud or computer backups, under the backup controls you set and Apple’s own backup terms. The app itself does not sync with iCloud.

5. Purchases

Math Detective Premium is optional, offered as a monthly or an annual auto-renewable subscription. Apple processes every purchase under Apple’s own privacy policy; we do not receive your payment details or your Apple Account details. The app checks your purchase status on your device through Apple’s in-app purchase system and sends nothing to us. You can manage or cancel a subscription in your Apple Account settings.

6. No third parties

Math Detective shares no data with any third party, because it collects none. It contains no advertising SDK, no analytics SDK and no third-party code. It does not use advertising identifiers. Math Detective does not track you across apps or websites. We do not sell your data.

7. Network use

The only network traffic Math Detective makes is to Apple’s in-app purchase system, when you view or buy Premium, restore a purchase or manage a subscription. Links to this policy and to the terms of use open in your browser. Play works fully offline. Read-aloud narration uses your device’s own speech synthesis. Math Detective does not use the microphone or the camera and records nothing.

8. Deleting your data

To delete a learner profile and all of its progress, open Parent area, then Profiles, and delete the profile. Deleting Math Detective from your device removes all of its data from that device. Backups made earlier are managed in your iCloud or computer backup settings.

Because we never hold your Math Detective data, we cannot retrieve or delete it for you. Emails you send us are handled as described in section 11.

9. Children

Math Detective is designed for an adult to set up and use together with a learner. We do not knowingly collect personal information from anyone, including children under 13. The parental gate keeps purchases and links behind an adult step. If a child’s information reaches us, for example by email, we delete it.

10. Your rights

Depending on where you live, data protection laws such as the GDPR, the UK GDPR and California’s CCPA give you rights over personal information a company holds about you, including access, correction and deletion. We hold no personal data from Math Detective. If you write to us, we act on the information we actually hold, which in practice is your correspondence, and we tell you if we hold nothing. We do not sell or share personal information. To make a request, email privacy@helpiscoming.app. You can also complain to your local data protection authority.

11. Email you send us and this website

If you email us for support or about privacy, we keep that correspondence only as long as we need it to help you, and at most 24 months after our last reply, unless the law requires us to keep it longer. This page is served over HTTPS by the website’s host, which keeps standard request logs. This website uses no trackers or analytics.

12. Changes

If this policy changes, we post the new version at this address and update the date above. We will not start collecting data through Math Detective without first updating our App Store privacy details and this policy. This policy describes Math Detective as it will be released; we check it against the released app before Math Detective is made available.

13. Contact

HELPISCOMING LLC
Privacy: privacy@helpiscoming.app
Support: support@helpiscoming.app or Math Detective support
Legal: legal@helpiscoming.app